Last updated: April 30, 2024
This Refund and Cancellation Policy outlines the terms and conditions regarding subscription cancellations, refunds, and service continuity for turm users.
Subscription Cancellation
You may cancel your subscription at any time through your account settings or by contacting our customer support team. Upon cancellation:
Service Continuity
You will continue to have access to all premium features until the end of your current billing period.
Plan Downgrade
After your subscription period ends, your account will automatically be downgraded to our free plan with limited features.
No Auto-Renewal
Your subscription will not automatically renew for the next billing cycle.
Important Note
When you cancel your subscription, you will retain full access to all premium features until your current subscription period ends. After this date, your account will be automatically converted to our free plan.
Refund Policy
Our refund policy varies based on the subscription type and circumstances:
Monthly Subscriptions
For monthly subscriptions, we generally do not provide refunds for partial months. When you cancel, you will continue to have access to premium features until the end of your current billing cycle.
Annual Subscriptions
For annual subscriptions, we may provide a prorated refund if you cancel within 30 days of your initial purchase or the most recent renewal date. After 30 days, no refunds will be issued for the remaining subscription period.
Exceptional Circumstances
In exceptional circumstances, such as technical issues that significantly impair your ability to use our service, we may consider refund requests outside of our standard policy. These are evaluated on a case-by-case basis.
How to Request a Refund
To request a refund, please contact our customer support team with the following information:
- Your account email address
- Date of purchase
- Reason for the refund request
- Any relevant details or documentation
You can submit your refund request by emailing support@turm.in or by contacting us at +91 8819 862 260.
Contact Us
If you have any questions about this Refund and Cancellation Policy, please contact us at: